The experience
Can you imagine visiting the most iconic characters and exploring the epic scenes from Tim Burton’s films?
This is your chance! Tim Burton will take you on an immersive experience like never before, where each world blends darkness with magic and fantasy.
The Maze is a portal into the mind of its creator, filled with hundreds of original pieces that whisper the secrets behind his work and every door you dare to cross.
Walk among the shadows of the forest, where the echoes of Corpse Bride will guide you. Meet the charming cast of Edward Scissorhands. Immerse yourself in the sweet extravagance of Charlie and the Chocolate Factory and say carefully: Beetlejuice, Beetlejuice, Beetlejuice. Behind every door, with over 300 combinations, The Maze will take you through its depths. But be careful! Choosing your path might lead you to places where time stops and dreams become reality… Do you think you can escape The Maze?
"A unique, immersive, and original exhibition."
"It's a journey to the depths of Tim Burton's mind!"
"There’s a place for everyone here: from those who have followed his work from the beginning to fans of the latest Burton."
"His unique universe, that blend of tenderness, emotions, and monsters, has created a world that we all recognize."
Practical Information
- Location: Av. Constituyentes, 500, Casino del Bosque
- Duration of the visit: 60 minutes
- Recommended age: Suitable for all ages
- Parking available
Tim Burton
Artist and director Tim Burton is one of the most fascinating filmmakers of his time. His distinctive style has shaped his films, such as Beetlejuice (1988), Batman (1989), Edward Scissorhands (1990), The Nightmare Before Christmas (1993), Charlie and the Chocolate Factory (2005), Corpse Bride (2005), Alice in Wonderland (2010), and Wednesday (2022), his most recent production for Netflix.
Long before becoming a director, Tim Burton’s genius was expressed through drawing, painting, and photography, which now form an integral part of his creative process. As the inventor of his own mysterious and supernatural aesthetic, Tim Burton is the source of many films and works that have become cinematic classics, with characters that have captured the hearts of generations.
GROUPS
Book your group from 10 people and enjoy exclusive benefits:
- Up to 30% discount on tickets
- Personalized service
- Book with no commitment
Location
Av. Constituyentes, 500, Casino del Bosque
FREQUENTLY ASKED QUESTIONS
ABOUT THE EXPERIENCE
What is The Tim Burton Labyrinth?
It’s a unique immersive experience that combines art, creativity, and technology. Created in collaboration with Tim Burton and his team, this journey invites each visitor to freely explore a non-linear path inspired by the worlds of the iconic filmmaker.
Each person chooses their own route through the labyrinth, making every visit one-of-a-kind. Tim Burton himself describes it as “a fantastic fair.”
Does the exhibition cover the entire universe of Tim Burton?
Yes. The experience is inspired by the artist’s entire universe, including his films, most iconic characters, and other creative expressions.
Does the exhibition include original objects or replicas?
The works of art are originals and are part of the director’s private collection. The sets, characters and costumes present are exact replicas based on his films.
Can I touch the objects?
Yes. All original works are previously unseen and presented to the public for the first time.
Do I have access to all rooms?
Each visitor accesses a different selection of rooms based on the choices they make within the labyrinth. Every route includes the same number of rooms, but the content varies, making each visit unique.
How long does the experience last?
Approximately 60 minutes.
TICKETS & ENTRY
Where can I find my ticket?
Your ticket is available in the Fever app under the “Tickets” section. If you don’t have the app, you can download it from:
Make sure to log in with the same account used during purchase. If you can’t find your ticket, contact us.
Do I need to print my ticket?
No. You can show the QR code from the Fever app or from your confirmation email.
What if I arrive late?
We recommend arriving at least 15 minutes before your scheduled time. Entry will not be allowed after the time indicated on your ticket.
Can I change or cancel my tickets?
No changes are allowed. A refund is only possible if you purchased the Ticket Insurance service during checkout.
What is the Ticket Insurance service?
This service allows you to change the date and/or time of your tickets. Requests must be made 72–48 hours before your scheduled session by emailing: cdmx@timburtonexhibition.com
What are management fees?
They are additional charges that cover the operational costs of ticket sales.
Can I give my tickets to someone else?
Yes. Tickets are not personalized and may be transferred or gifted.
TICKET TYPES
What’s the difference between the General Ticket and the Premium Ticket?
• Premium Ticket:
o Includes two consecutive visits, allowing you to explore two different paths.
o Includes a limited-edition printed artwork (one per person).
o Entry through an exclusive access area.
o Enjoy a 12% discount on merchandise in our gift shop.
– General Ticket:
o One-time access to the experience.
o Access at the chosen time.
ACCESSIBILITY & LOGISTICS
Can I enter with backpacks or suitcases?
Entry with items larger than 28 x 38 x 13 cm is not allowed.
Can I bring food or drinks?
Outside food and drinks are not permitted.
Is the exhibition accessible for people with reduced mobility or in wheelchairs?
Yes. The experience is accessible for individuals with reduced mobility and wheelchair users.
Note: We do not offer wheelchairs for rent.
Can I bring a stroller?
Yes, but only single strollers are allowed.
Double strollers are not permitted, and we do not offer a storage area for them. For your convenience, we recommend using baby carriers.
Are there restrooms available?
Yes.
Are there seats available? Can I sit during the experience?
No. The experience is designed to be enjoyed standing and in motion.
CHILDREN & FAMILIES
Do babies need a ticket?
Children up to 3 years old (inclusive) enter for free but must have a complimentary ticket, which is available at the physical box office. A valid ID must be shown at entry (e.g., passport, birth certificate).
Do children need to pay for a ticket?
Yes, every person must have a ticket to enter. If you purchase a Premium Ticket for yourself, you must also purchase a Premium Ticket for the child.
Children under 12 must be accompanied by an adult at all times.
PHOTOGRAPHY & SAFETY
Can I take photos or videos?
Photography of the original artworks is not allowed.
You may take pictures of other areas, without flash, and as long as it’s not for commercial or professional use. Feel free to share your experience on social media!
Is the event suitable for people with epilepsy?
Some rooms contain flashing light effects. We advise caution for individuals who are photosensitive or have related conditions.
Are pets allowed?
Pets are not allowed, except for guide dogs. Owners must present proper documentation.
LOST ITEMS & MODIFICATIONS
How can I recover a lost item?
Please go to the box office and leave your contact details. All found items are turned in there.
My tickets were modified. What should I do?Mis boletos han sido modificados. ¿Qué puedo hacer?
If any changes are made to your tickets, we will contact you via the email associated with your purchase.
GROUPS & CONTACT
Can I make a group reservation?
Yes. Email us at groups@feverup.com and we’ll be happy to help.
How can I contact you?
- E-mail:
Send your request using this form and we will get back to you as soon as possible. - • Live Chat (via app):
Go to Profile> Help> Contact Us > Live Chat. - • Call (via app):
Go to Profile >Help > Contact Us > Call Us to access our local line.
Questions about your tickets?
Write to us directly at: https: //support.feverup.com/hc/requests/new?ticket_form_id=360001032452
